Purpose
Grab U One, LLC is dedicated to maintaining the operational, legal, and ethical integrities of its network, systems, and customer base. The Abuse Policies and Procedures illustrate the way we handle abuse complaints received from legal authorities, third parties, and our clients. We maintain an Acceptable Uses Policy (AUP) on our website which outlines activities which are and are not acceptable on our network. All abuse decisions are made according to this AUP. These policies and procedures are subject to change at anytime without notice.

Scope
The Abuse Policies and Procedures outlines the entire complaint process including: filing abuse complaints, handling of complaints, notification procedures, and obtaining information pertaining to a specific incident. The Abuse Policies and Procedures do not cover the specific activities that are not acceptable on our network. For information on those activities please see our AUP.

All communications with the Abuse department are done through email and our ticketing system for documentation purposes. The abuse department will only contact someone by phone to verify email addresses and ask for responses to those email addresses. The abuse department can be reached at . All emails will generate a ticket and an auto-reply will be sent back to the sender verifying we have received the complaint. For most complaints, this will be the only email sent to the person filing the complaint.

What to Include in Complaints
All complaints sent to the abuse department must include an IP address, a valid reply-to email address, log entries and/or the complete headers and message body for SPAM email complaints, or any evidence of AUP violation. Log entries, message headers, and evidence must include timestamps less than 48 hours old. We reserve the right to reject any abuse complaints not containing this information.

How Complaints are Handled
All abuse complaints are handled within 24 hours by our abuse team. Complaints are individually analyzed for validity and then matched up with the account responsible for that IP address in the complaint. If the complaint is invalid due to a lack of information, it could be rejected. We make a best effort to determine the cause of complaints before forwarding them to our clients. Complaints are handled in order of severity and need for immediate resolution. No complaints are ever rejected blindly.

 

Email Abuse Compliants to abuse@grabuone.com